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Plush Toys Handmade Just For You Need Help?



First of all, let me just say a huge thank you if you found me on reddit and placed an order. If you already knew me and were placing an order anyway, I was featured on the front page of reddit on July 1, which is kind of a big deal.

I was in the middle of adding products to a brand new web site that would showcase all of my designs (not just 13), have real time shipping estimates, more clarity about color choices, and all of the bells & whistles when things started going nuts. That's life, though, isn't it? The new site is not live yet, and work on that has been put on hold, but hopefully that will go live at the end of the summer.

Since the unexpected feature happened, I have been glued to my email and social media accounts, taking orders and answering questions. I got to chat with a lot of you about your orders, and I love hearing how much you, your kids, your partner, your friend is going to love this awesome thing you picked out just for them. It really is an amazing job I have. I get to bring a little bit of ridiculousness and happiness to people.

What this means for your order:
Hopefully nothing! My typical turnaround time is about 7 days. Many of you will be receiving shipping notices within the standard turnaround time! My amazing studio assistant Ivy and I are working even more hours to try and handle the sudden volume. You can track our progress on instagram and see what is being made and shipped. We're small, and everything sold online is made to order. That's one of the things I like about doing what I do: you get to have something made just for you in the colors you choose! Even though I have extra help, the number of orders is overwhelming, and some of them may be shipped two - three weeks from today instead of one week. If you needed something for a special event, and were really counting on that "one week until it ships" turnaround time, please reach out and let me know.

The internet moves fast. I want to make sure everyone is thrilled with their order and their experience.
Thank you from the bottom of my heart.

Jen Gubicza
Zooguu Handmade Decor

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