Frequently Asked Questions - FAQs
Are there any delays in production right now?
No. Items will be made and shipped within one week of payment.
Where are your products made? Who makes them?
All of our plush toys are handmade in Nahant, MA, USA. Jen Gubicza and other part-time members of the Zooguu Studio make each and every piece to order, ensuring that our customers receive a unique, high quality product made just for them.
How can I order Zooguu Products?
You can custom order online at zooguu.com
We also have an Etsy store at zooguu.etsy.com
We frequently vend at craft events. Come visit us at an upcoming event! Our schedule is posted on our home page.
Do you sell wholesale to retail shops?
Yes! If you would like more information about carrying Zooguu products in your shop, contact us.
I'm having trouble deciding on color choices. There are too many! Are there default colors?
Take some cues from the product photos. Some of the most popular color combinations are the ones shown in the photos.
I'm unclear on how to order on zooguu.com. Is there a help guide?
There is a step-by-step ordering guide on our help page. If you are experiencing technical difficulties with paypal, feel free to contact us and we can help.
How do you ship your items?
For items shipped within the United States, items are shipped via United States Postal Service (USPS) first class or priority mail and arrive in 2-5 days. For international shipping, items are shipped via USPS first class mail, and arrive within 1-2 weeks.
Do you have a return policy?
We really want you to be happy with your zooguu products. We make every effort to show the product from multiple angles and to show accurate scale photos with people holding them so you know exactly what you are getting. That said, if you are unhappy with the product you receive, you may return it to us in original condition for a refund of the product price. Contact us within three days of receipt to make arrangements for any returns. Postage is paid by the customer and we require that delivery confirmation be purchased to ensure safe delivery. Upon receipt and inspection, we will issue a full refund.